Reviews

Tourtify collects reviews from travellers who actually travelled with you. After each trip, the review request email asks them to rate it. You choose which ratings go live automatically, reply publicly and add reviews from other sites. Reviews show on tour pages, tour cards and a /reviews page, with stars in Google results.

Where to find it

Console › Reviews

The sidebar badge and the dashboard show reviews waiting for approval.

How reviews arrive

1. A day after the trip (you can change this), the traveller gets the Review request email.
2. They choose a star rating and write a review on your website.
3. The review is marked Verified booking.
4. Depending on your publishing setting, it goes live or waits in Pending.

Choose what goes live automatically

Under Publishing, pick one:

• 4★ and 5★ go live automatically
• 5★ only go live automatically
• 3★ and up go live automatically
• Only after I approve them

Lower ratings wait in Pending for you to approve.

Send happy travellers to Google

After a good review, travellers are invited to share it on Google or Tripadvisor. Set that link in Settings › Travellers › Emails › Review request.

Moderate reviews

Filter by status, tour or stars, and search the text. For each review:

• Approve and publish a pending review.
• Hide from website without deleting it.
• Reply: thank them and answer anything they raised. Replies show publicly under the review.
• View booking, Edit review or Delete review from the actions menu.

Select several reviews to Publish or Hide them in bulk.

Add a review from another site

1. Choose Add review.
2. Choose where it's From (Google, Tripadvisor or another site) and add a Link to the original if you have one.
3. Enter the Reviewer's name, optional country and title, the Rating and the Review text.
4. Choose the Tour, or Whole business, and when they travelled.
5. Choose Save.

Imported reviews are published straight away and marked with their source.

Where reviews appear

• Tour pages and tour cards (stars and count)
• Your /reviews page
• The Reviews home page block and the Review rating footer widget
• Google results: star ratings (AggregateRating) use verified reviews only, following Google's rules

Related

• Emails
• SEO
• Themes and Theme Builder
• WhatsApp notifications plugin