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Bookings
Every booking lands in one list, whether it came from your website, was added by your team, or arrived through another channel. The list is organised around what you need to do: trips coming up, money to collect and payments to check.
Where to find it
Console › Bookings › All bookings
Find a booking
The list has views across the top:
| View | Shows |
|---|---|
| All | Every booking |
| Upcoming trips | Live bookings with a trip still to come |
| Balance to collect | Bookings with money still owed |
| Awaiting payment | Checkouts started but not yet paid, and payments to check |
| Past trips | Trips that have happened |
| Cancelled | Cancelled bookings |
Use Search bookings (reference, name or email) and the filters: tour, Status, Channel and trip dates (Trips from, Trips to). On phones, channel and dates sit behind More filters. Sort by Newest first or Soonest trip.
Click a row for a quick preview, or Open booking for the full page.
Booking statuses
| Status | Meaning |
|---|---|
| Pending payment | The traveller is at checkout and their seats are held, or a payment is being checked |
| Deposit paid | A deposit is paid; a balance is still due |
| Confirmed | Paid in full (or confirmed by your team) |
| Completed | The trip has taken place |
| Cancelled | Cancelled by you; seats went back on sale |
| Expired | Checkout wasn't paid in time; seats went back on sale |
Late payments
If a traveller pays just after their checkout expired, Tourtify reinstates the booking automatically when seats are still free ("Booking reinstated after a late payment"). If the seats were taken, the booking is flagged so you can refund.
Channels
| Channel | Source |
|---|---|
| Your website | Booked by the traveller online |
| Added by staff | Created in the console, see Manual bookings |
The booking page
Open a booking to see everything in one place.
Header actions
- Record payment: money received outside Tourtify (cash, bank transfer, card terminal).
- Email payment link: sends the traveller a secure link to pay what's owed.
- More actions: Send confirmation again, Send trip reminder now, Download confirmation PDF, Departure manifest, Refund…, Cancel booking…
Money: total, paid, balance and due date, with Overdue since when a deadline has passed. With the Deposits or Instalments plugin you also see the payment schedule and any card on file.
Trip and price: tour, option, departure, travellers and the price lines.
Payments: each payment and refund with its method and provider.
Traveller details: details and waiver status per traveller, when the Traveller forms or Waivers plugin is on.
Customer: name, email, phone and how many trips they've booked with you.
Activity: a full timeline (booking started, payment received, emails sent, refunds) plus internal notes. Use Add a note for things like "vegetarian; arriving a day early". Notes are only seen by your team.
Bulk actions and export
- Select bookings and choose Email payment link to send reminders in one go.
- Choose Export to download the current list as CSV.
Who can see bookings
Owners, admins and sales agents can manage bookings. Guides can view bookings and check travellers in. See Team and roles.