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Emails
Tourtify sends branded emails at every step of a booking: confirmation, balance reminders, trip reminders, review requests and more. They carry your logo, brand colour and contact details, and travellers' replies go straight to your inbox. You can add your own message to each one and switch off the ones you don't need.
Where to find it
Console › Settings › Travellers › Emails
The emails
To travellers (branded with your logo and colour; replies go to you)
| When it's sent | |
|---|---|
| Booking confirmation | As soon as a booking is paid or added: reference, trip, travellers and what was paid. Includes the confirmation PDF. |
| Balance payment reminder | When a deposit balance falls due, with a secure link to pay |
| Upcoming trip reminder | A few days before departure (default 2): date, time and anything to prepare |
| Review request | After the trip (default 1 day): a thank-you and a link to leave a review |
| Booking cancelled | When a booking is cancelled, with what happens to the money |
| Refund sent | When a refund has been sent back |
| Enquiry received | Lets a traveller know their enquiry arrived and when to expect a reply |
To your team (sent to owners and admins)
| When it's sent | |
|---|---|
| New booking alert | Every new confirmed booking |
| New enquiry alert | Every new enquiry |
Owners and admins also receive a payment review alert when a payment doesn't match its booking, see Payments.
Set up your branding first
Emails use your Business details: business name, logo, brand colour, contact email, phone, address and Email sign-off. Set them in Business settings.
Add a contact email
Without a contact email, travellers' replies can't reach you. The Emails screen reminds you: Add contact email.
Customise an email
- Go to Settings › Emails and choose Edit on an email.
- Under Content, write Your message: an optional line shown near the top, in your words, for example "Namaste! We can't wait to show you the mountains."
- Adjust the timing where offered:
- Upcoming trip reminder: Days before departure
- Review request: Days after the trip and your Google or Tripadvisor review link
- Choose Save. The preview updates.
Customised emails show a Customised tag in the list.
Preview and test
- Preview shows the email with sample data; Open in a new tab for a full-size view.
- Send me a test sends it to your own address.
Switch an email off
Choose Turn off. Nothing is sent for that email; nothing else changes. Choose Turn on to start again.
Resend from a booking
On a booking, More actions offers Send confirmation again and Send trip reminder now. Every email sent is listed in the booking's activity.
Send from your own domain Growth+
By default, emails are sent by Tourtify on your behalf, with replies going to your contact email. To send through your own mail server, use the Own email server plugin.
WhatsApp
With the WhatsApp notifications plugin, travellers who opt in at checkout also get confirmations and reminders on WhatsApp.