---
title: Emails
description: The branded transactional emails Tourtify sends to travellers and your team, and how to customise, preview, test and switch them off.
---

# Emails

Tourtify sends branded emails at every step of a booking: confirmation, balance reminders, trip reminders, review requests and more. They carry your logo, brand colour and contact details, and travellers' replies go straight to your inbox. You can add your own message to each one and switch off the ones you don't need.

::: info Where to find it
Console › Settings › Travellers › Emails
:::

## The emails

**To travellers** (branded with your logo and colour; replies go to you)

| Email | When it's sent |
|---|---|
| Booking confirmation | As soon as a booking is paid or added: reference, trip, travellers and what was paid. Includes the confirmation PDF. |
| Balance payment reminder | When a deposit balance falls due, with a secure link to pay |
| Upcoming trip reminder | A few days before departure (default 2): date, time and anything to prepare |
| Review request | After the trip (default 1 day): a thank-you and a link to leave a review |
| Booking cancelled | When a booking is cancelled, with what happens to the money |
| Refund sent | When a refund has been sent back |
| Enquiry received | Lets a traveller know their enquiry arrived and when to expect a reply |

**To your team** (sent to owners and admins)

| Email | When it's sent |
|---|---|
| New booking alert | Every new confirmed booking |
| New enquiry alert | Every new enquiry |

Owners and admins also receive a payment review alert when a payment doesn't match its booking, see [Payments](/bookings/payments).

## Set up your branding first

Emails use your **Business details**: business name, logo, brand colour, contact email, phone, address and **Email sign-off**. Set them in [Business settings](/account/business-settings).

::: warning Add a contact email
Without a contact email, travellers' replies can't reach you. The Emails screen reminds you: **Add contact email**.
:::

## Customise an email

1. Go to **Settings › Emails** and choose **Edit** on an email.
2. Under **Content**, write **Your message**: an optional line shown near the top, in your words, for example "Namaste! We can't wait to show you the mountains."
3. Adjust the timing where offered:
   - Upcoming trip reminder: **Days before departure**
   - Review request: **Days after the trip** and your **Google or Tripadvisor review link**
4. Choose **Save**. The preview updates.

Customised emails show a **Customised** tag in the list.

## Preview and test

- **Preview** shows the email with sample data; **Open in a new tab** for a full-size view.
- **Send me a test** sends it to your own address.

## Switch an email off

Choose **Turn off**. Nothing is sent for that email; nothing else changes. Choose **Turn on** to start again.

## Resend from a booking

On a booking, **More actions** offers **Send confirmation again** and **Send trip reminder now**. Every email sent is listed in the booking's activity.

## Send from your own domain <Badge type="tip" text="Growth+" />

By default, emails are sent by Tourtify on your behalf, with replies going to your contact email. To send through your own mail server, use the [Own email server](/plugins/own-email-server) plugin.

## WhatsApp

With the [WhatsApp notifications](/plugins/whatsapp-notifications) plugin, travellers who opt in at checkout also get confirmations and reminders on WhatsApp.

## Related

- [Business settings](/account/business-settings)
- [Reviews](/bookings/reviews)
- [Payments](/bookings/payments)
- [Own email server plugin](/plugins/own-email-server)