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Booking & traveller fees Growth+
Booking & traveller fees add a fee to every booking: once per booking, per traveller or as a percentage of the price. Use it for park permits, conservation fees or a service fee. The fee shows as its own line at checkout and, by default, is included in the prices you advertise, as consumer law in several markets requires.
At a glance
- Plan: Growth and Scale
- Category: Payments
- Where: Console › Plugins › Booking & traveller fees
How it works
What the traveller sees
- On tour pages, prices include the fee (or show "+ fee at checkout" if you turn that off).
- At checkout, the fee is a separate line in the price breakdown under your fee name, e.g. "Park permit".
What your team sees
- The fee line on bookings, quotes and invoices.
- If the fee isn't refundable, it is marked non-refundable on the booking and its quote, so your team knows to keep it when refunding.
Turn it on
- Go to Console › Plugins.
- Find Booking & traveller fees and flip its switch on.
- Select Configure, set the fee name, how it's charged and the amount, then Save.
Settings
Fee
| Setting | What it does | Default |
|---|---|---|
| Fee name | Shown on the price breakdown, invoices and bookings, e.g. "Park permit". Up to 60 characters. | Booking fee |
| Charged | Once per booking, Per traveller or Percentage of the price. | Once per booking |
| Amount | In your main currency, e.g. 3.50, or a percentage like 2.5. A percentage fee can be at most 100%. | 0 |
| Amounts in other currencies | Fixed fees only. One per line, e.g. EUR 3.00. | Empty |
Display
| Setting | What it does | Default |
|---|---|---|
| Include the fee in displayed prices | Advertised prices include the fee. The fee is still shown as its own line at checkout. Off: tour pages show "+ fee at checkout". | On |
Refunds
| Setting | What it does | Default |
|---|---|---|
| Refund the fee when a booking is cancelled | Off: the fee line is marked non-refundable on the booking and its quote. | Off |
Exemptions
| Setting | What it does | Default |
|---|---|---|
| Don't charge it on bookings your team enters | Manual bookings made in the console (phone, walk-in, agent) skip the fee. | Off |
Fees in other currencies
If you sell in more than one currency with the Currency switcher:
Percentage fees apply in every currency automatically.
Fixed fees need an amount per currency. Add one line per currency under Amounts in other currencies, for example:
EUR 3.00 GBP 2.50
Bookings in a currency that isn't listed (and isn't your main currency) have no fee.
All-in pricing
Keep Include the fee in displayed prices on if you sell to travellers in California or the US. California's SB 478 and the FTC rule on junk fees require advertised prices to include mandatory fees.
Good to know
- The fee is calculated with the rest of the price, so it appears in quotes, the checkout total and the amount due.
- Turning the plugin off stops new bookings adding the fee. Fees on existing bookings are kept.