---
title: Tour guides
description: Create guide profiles, assign guides to departures, show them on tour pages and email them when bookings are confirmed or cancelled.
---

# Tour guides <Badge type="tip" text="Growth+" />

Tour guides lets you keep guide profiles, assign guides to departures and show them on your tour pages. Guides get an email when someone books, and a personal schedule link with their upcoming departures, the manifest and check-in status. Certifications, time off and pay rates are tracked in one place.

::: info At a glance
- **Plan:** Growth and Scale
- **Category:** Operations
- **Where:** Console › Plugins › Tour guides, and Tour guides in the main sidebar
:::

## How it works

**What the traveller sees**

On tour pages, a "Meet your guide" section with the assigned guide's name, photo, bio and the other profile fields you choose. The guide also appears on the booking confirmation.

**What the guide sees**

- An email when a booking on their departure is confirmed, with the traveller count and booking details.
- Optionally, an email when a booking is cancelled.
- A personal schedule link: a mobile page with their upcoming departures, the manifest, check-in and waiver status. No login is needed.

**What your team sees**

- **Tour guides**: guide profiles, upcoming assignments and certifications to renew.
- **Assignments**: upcoming departures with or without a guide, with suggested guides.
- **Payouts**: what each guide is owed, based on their pay rates.

## Turn it on

1. Go to **Console › Plugins**.
2. Find **Tour guides** and flip its switch on.
3. Select **Configure** to choose what shows on tour pages and which emails guides get, then **Save**.
4. Open **Tour guides** in the sidebar and select **Add guide**.

## Settings

**Tour page**

| Setting | What it does | Default |
|---|---|---|
| Show assigned guide on the tour page | Displays the guide's name, photo and bio in a "Meet your guide" section. | On |
| Profile fields shown on tour page | Any of: Name, Photo, Bio / About, Languages spoken, Years of experience, Certifications, Social / website link. | Name, Photo, Bio, Languages spoken |

**Guide emails**

| Setting | What it does | Default |
|---|---|---|
| Email guide when a booking is confirmed | Sends the assigned guide a summary with the traveller count and booking details. | On |
| Email guide when a booking is cancelled | Lets the guide know the group got smaller. | Off |
| Guide notification intro text | Shown at the top of the notification email sent to guides. | "A new booking has been made for one of your tours. Here are the details:" |

**Guide app**

| Setting | What it does | Default |
|---|---|---|
| Guides get a personal schedule link | A mobile page with their upcoming departures, the manifest, check-in and waiver status. No login; you can replace a guide's link at any time. | On |

## Add a guide

1. Go to **Tour guides** and select **Add guide**.
2. Enter their **Full name**, **Role** (e.g. Lead guide), **Email** (for booking notifications) and **Phone**.
3. Add a **Bio**, **Photo URL**, **Languages spoken** and **Years of experience**.
4. Add **Skills** (comma-separated, e.g. Trekking, Rafting). These are used to suggest guides for a departure.
5. Add **Certifications** (first aid, mountain leader, licences…) with their expiry dates, so you're warned in time.
6. Optionally set the **Guide's usual rate**, per departure or per day (multi-day tours count each day).
7. Select **Save changes**.

## Assign a guide to a departure

1. Go to **Tour guides › Assignments**. Filter to **Without a guide only** to see gaps.
2. Select **Assign guide** on a departure.
3. Pick from **Suggested guides**. Suggestions are ranked by language, skill, availability and workload.
4. Select **Assign guide**.

Tourtify stops you double-booking a guide who is on another departure at that time. Guides on time off aren't suggested. To use one anyway, tick **Assign during their time off** and select **Assign anyway**.

## Time off and certifications

- **Add time off** on a guide's profile to block dates. Guides on time off aren't suggested for departures.
- The **Certifications to renew** list shows certifications that have expired or expire within 30 days.

## Schedule links

Each guide's profile has a **Schedule link**. Use **Copy** to send it to them. If a link is shared by mistake, select **New link**: the old one stops working.

## Payouts

**Tour guides › Payouts** totals what each guide is owed for their assignments in a period, using the rate on the guide or on the assignment. Assignments without a pay rate are flagged as unpriced: set a rate on the guide or the assignment. Download a **CSV** for your accounts.

## Good to know

- Removing a guide deletes their profile. Past assignments are kept for your records.
- Turning the plugin off stops guide emails and guide details on tour pages. Guides and assignments are kept.

## Related

- [Waivers & consent](./waivers)
- [QR tickets & check-in](./qr-tickets)
- [Traveller details forms](./traveller-forms)