# Tourtify Docs

> Guides and reference for Tourtify, the commission-free booking platform for tour and activity operators: website, tours, bookings, payments, plugins and developer APIs.

## Account

- [Business settings](https://docs.tourtify.com/account/business-settings.md): Set your business name, contact details, logo, brand colour and email sign-off in Tourtify, and find every other settings section.
- [Console languages](https://docs.tourtify.com/account/console-languages.md): Use the Tourtify console in English, Spanish, French, German, Nepali, Hindi, Arabic or Hebrew, with full right-to-left layout for Arabic and Hebrew.
- [Team and roles](https://docs.tourtify.com/account/team-and-roles.md): Invite team members to Tourtify, choose their role or access group, and understand seat limits per plan and what each role can do.
- [Two-step sign-in](https://docs.tourtify.com/account/two-step-sign-in.md): Protect your Tourtify account with two-step sign-in using an authenticator app, and keep recovery codes in case you lose your phone.

## Bookings

- [Bookings](https://docs.tourtify.com/bookings/bookings.md): Find, filter and manage every booking in Tourtify, understand booking statuses and use the booking detail page to take payments and act.
- [Checkout](https://docs.tourtify.com/bookings/checkout.md): What travellers see when they book a tour on your Tourtify website, from choosing a date to paying, including seat holds and all-in prices.
- [Customers and the traveller portal](https://docs.tourtify.com/bookings/customers.md): See every customer who booked with you in Tourtify, and how travellers manage their own bookings through a passwordless portal.
- [Emails](https://docs.tourtify.com/bookings/emails.md): The branded transactional emails Tourtify sends to travellers and your team, and how to customise, preview, test and switch them off.
- [Enquiries](https://docs.tourtify.com/bookings/enquiries.md): Manage enquiries, sold-out date requests, contact form messages and booking requests from your Tourtify website in one leads inbox.
- [Manifests and check-in](https://docs.tourtify.com/bookings/manifests-and-check-in.md): Use Tourtify departure manifests to see who is travelling, collect balances, check travellers in and print or export passenger lists.
- [Manual bookings](https://docs.tourtify.com/bookings/manual-bookings.md): Add phone, email and walk-in bookings in the Tourtify console using the same prices and availability as your website, and record offline payments.
- [Payments](https://docs.tourtify.com/bookings/payments.md): Connect Stripe or a regional gateway to take payments on Tourtify, record manual payments, send payment links and handle payments that need review.
- [Refunds and cancellations](https://docs.tourtify.com/bookings/refunds-and-cancellations.md): Cancel a Tourtify booking to free its seats, then refund all or part of the payment to the traveller's original payment method.
- [Reports](https://docs.tourtify.com/bookings/reports.md): Track money collected, bookings, checkout conversion, lead time, cancellations and balances in Tourtify reports, and export them as CSV.
- [Reviews](https://docs.tourtify.com/bookings/reviews.md): Collect verified reviews from Tourtify bookings, moderate and reply to them, import reviews from other sites and show star ratings on your website.

## Developers

- [Data model & money](https://docs.tourtify.com/developers/data-model.md): How Tourtify represents IDs, money, currencies, time zones, booking statuses and channels in webhooks and exports.
- [Developer overview](https://docs.tourtify.com/developers/index.md): How developers integrate with Tourtify — signed webhooks, payload conventions, money and time formats, and the public REST API roadmap.
- [REST API](https://docs.tourtify.com/developers/rest-api.md): The status of Tourtify's public REST API, what it will cover, and how to integrate today using webhooks and exports.
- [Verify signatures](https://docs.tourtify.com/developers/verify-signatures.md): Verify Tourtify webhook signatures (Standard Webhooks, HMAC-SHA256) in Node.js, PHP and Python, with replay protection.
- [Webhooks reference](https://docs.tourtify.com/developers/webhooks.md): Tourtify webhook events, payload format, headers, delivery guarantees, retry schedule and automatic disabling of failing endpoints.

## Get started

- [Your console](https://docs.tourtify.com/get-started/console-overview.md): Find your way around the Tourtify console — dashboard, sidebar sections, search, the command palette and settings.
- [Move from WordPress](https://docs.tourtify.com/get-started/import-from-wordpress.md): Import WP Travel Engine trips, destinations, pages, posts and images from a WordPress export into Tourtify, with 301 redirects from your old URLs.
- [Introduction](https://docs.tourtify.com/get-started/introduction.md): What Tourtify is, who it is for and how the website, booking engine, console and plugins fit together.
- [Plans & billing](https://docs.tourtify.com/get-started/plans-and-billing.md): Tourtify plans, prices, limits, the 30-day free trial, upgrades, downgrades and what happens to your data if you pause.
- [Quick start](https://docs.tourtify.com/get-started/quick-start.md): Set up your Tourtify business, create a tour, add departures, connect payments and publish your booking website in under an hour.

## Help

- [Changelog](https://docs.tourtify.com/help/changelog.md): New features and improvements in Tourtify, newest first.
- [FAQ](https://docs.tourtify.com/help/faq.md): Answers to common questions about Tourtify pricing, commission, payments, websites, domains, data ownership, plugins and support.
- [Security & privacy](https://docs.tourtify.com/help/security.md): How Tourtify protects operator and traveller data — tenant isolation, encryption, payments, access control, audit logs and privacy.
- [Contact support](https://docs.tourtify.com/help/support.md): How to get help with Tourtify — email support on every plan, what to include in a request and response times.
- [Troubleshooting](https://docs.tourtify.com/help/troubleshooting.md): Fix common Tourtify problems — tours not showing, no availability, payments failing, emails not arriving, domains not connecting and webhooks failing.

## Overview

- [Tourtify Docs](https://docs.tourtify.com/index.md): Learn to run your tour business on Tourtify — build your website, publish tours, take bookings and payments, switch on plugins and integrate with webhooks.

## Plugins

- [Abandoned checkout recovery](https://docs.tourtify.com/plugins/abandoned-checkout.md): Send up to three automatic reminders to travellers who started a booking but didn't pay, each with a link that restores their exact cart.
- [Add-ons & extras](https://docs.tourtify.com/plugins/add-ons-and-extras.md): Sell airport transfers, gear rental, travel insurance and room upgrades at checkout, priced per booking, traveller, night or item, with daily stock.
- [Booking & traveller fees](https://docs.tourtify.com/plugins/booking-fees.md): Add a booking fee, per-traveller fee or percentage fee such as park permits, shown as its own line and included in advertised prices.
- [Currency switcher](https://docs.tourtify.com/plugins/currency-switcher.md): Let travellers browse and pay in their own currency, using real prices you set per currency, with optional approximate converted prices.
- [Deposits & balance payments](https://docs.tourtify.com/plugins/deposits.md): Take a deposit at booking and collect the balance later with automatic card charges, reminders, retries and personal payment links.
- [Dynamic pricing](https://docs.tourtify.com/plugins/dynamic-pricing.md): Move tour prices with demand using early-bird savings, last-minute deals, surcharges for nearly full departures and weekday or seasonal prices.
- [External booking links](https://docs.tourtify.com/plugins/external-booking-links.md): Show tours you sell on Viator, GetYourGuide or a partner site on your website and send travellers to that booking page, with tracking and click counts.
- [Google Analytics 4](https://docs.tourtify.com/plugins/google-analytics.md): Measure visits and bookings in GA4 with e-commerce events and booking value, consent-gated with Consent Mode v2 and optional server-side purchases.
- [Group discounts](https://docs.tourtify.com/plugins/group-discounts.md): Give bigger groups an automatic discount, such as 4+ travellers save 5% and 8+ save 10%, shown on tour pages to encourage larger bookings.
- [Hotel booking](https://docs.tourtify.com/plugins/hotel-booking.md): Add hotel rooms to tour packages so travellers book accommodation and the tour in one checkout, with single supplements, extra nights and rooming lists.
- [Plugins](https://docs.tourtify.com/plugins/index.md): Add features like deposits, promo codes, QR tickets, payment gateways and webhooks to your Tourtify business. Turn plugins on and off from Console › Plugins.
- [Instalment plans](https://docs.tourtify.com/plugins/instalments.md): Let travellers pay the balance after their deposit in equal scheduled instalments, with reminders, pay links and automatic card charges.
- [Khalti](https://docs.tourtify.com/plugins/khalti.md): Accept Khalti wallet, mobile banking and cards from travellers paying in Nepali rupees, into your own Khalti merchant account.
- [Meta Pixel](https://docs.tourtify.com/plugins/meta-pixel.md): Measure and optimise Facebook and Instagram ads with tour views, checkouts and bookings, consent-gated, plus deduplicated Conversions API purchases.
- [Own email server (SMTP)](https://docs.tourtify.com/plugins/own-email-server.md): Send booking emails from your own address through Google Workspace, Microsoft 365, Zoho, Postmark, SendGrid or Mailgun, with DNS checks and a log.
- [PayPal](https://docs.tourtify.com/plugins/paypal.md): Let travellers pay with PayPal or card through your own PayPal business account, with refunds and disputes synced back to your bookings.
- [Promo codes](https://docs.tourtify.com/plugins/promo-codes.md): Create percentage or fixed-amount promo codes with date windows, tour restrictions, usage caps, single-use batches and shareable promo links.
- [QR tickets & check-in](https://docs.tourtify.com/plugins/qr-tickets.md): Give every confirmed traveller a QR ticket and check them in with a phone at the meeting point. Duplicates, cancellations and wrong days are caught.
- [Razorpay](https://docs.tourtify.com/plugins/razorpay.md): Accept UPI, cards, net banking and wallets from travellers in India, paid into your own Razorpay account, with webhook-confirmed payments and refunds.
- [Tour guides](https://docs.tourtify.com/plugins/tour-guides.md): Create guide profiles, assign guides to departures, show them on tour pages and email them when bookings are confirmed or cancelled.
- [Traveller details forms](https://docs.tourtify.com/plugins/traveller-forms.md): Collect passport, date of birth, dietary needs and emergency contacts per traveller after booking, with reminders, so checkout stays short.
- [Waitlist](https://docs.tourtify.com/plugins/waitlist.md): Let travellers join a waitlist for full departures and offer freed seats to the next group in line automatically, with a hold or first-come offer.
- [Waivers & consent](https://docs.tourtify.com/plugins/waivers.md): Each traveller signs your waiver online before the trip or on site at a kiosk. Tourtify keeps the exact text signed, with time, IP and a seal.
- [Webhooks](https://docs.tourtify.com/plugins/webhooks.md): Send signed booking events to your CRM, accounting or automation tools like Zapier, Make and n8n, with retries for 3 days and a delivery log.
- [WhatsApp chat button](https://docs.tourtify.com/plugins/whatsapp-button.md): Add a floating WhatsApp button to your website that opens a chat with the tour already mentioned, with office hours and click tracking.
- [WhatsApp notifications](https://docs.tourtify.com/plugins/whatsapp-notifications.md): Send booking confirmations, trip and pickup reminders, balance reminders, waitlist offers and review requests on WhatsApp from your own business number.

## Tours

- [Booking modes](https://docs.tourtify.com/tours/booking-modes.md): Choose how travellers book each Tourtify tour option, with instant booking, request to book, enquiry only or an external booking link.
- [Create a tour](https://docs.tourtify.com/tours/create-a-tour.md): Create a tour in Tourtify step by step, from the basic details through options, prices and departures to publishing it on your website.
- [Departures and availability](https://docs.tourtify.com/tours/departures-and-availability.md): Schedule tour departures in Tourtify, set seats and booking cut-off, block dates, stop sales and see how seat holds prevent overbooking.
- [Destinations, activities and categories](https://docs.tourtify.com/tours/destinations-and-categories.md): Organise Tourtify tours by destination, activity and category, with nested terms, landing pages, menu items and search filters.
- [Import a tour](https://docs.tourtify.com/tours/import-a-tour.md): Create a draft Tourtify tour from any tour page on the web, with AI extracting the itinerary, highlights, inclusions, FAQs and price.
- [Itinerary and content](https://docs.tourtify.com/tours/itinerary-and-content.md): Write a day-by-day itinerary, highlights, inclusions, FAQs and trip facts, and add photos, videos and downloads to your Tourtify tour page.
- [Pricing](https://docs.tourtify.com/tours/pricing.md): Set tour prices in Tourtify with options, traveller types such as adult and child, group prices, minimums, price suffix, taxes and seasonal rules.
- [Taxes](https://docs.tourtify.com/tours/taxes.md): Add VAT, GST or sales tax to Tourtify bookings, included in your prices or added on top, with advertised prices that always show the full amount.

## Website

- [Announcement bar and site details](https://docs.tourtify.com/website/announcement-bar.md): Show a message across the top of every page of your Tourtify website, and set the footer about text and social links.
- [Cookie consent and tracking](https://docs.tourtify.com/website/cookie-consent-and-tracking.md): How your Tourtify website asks visitors for cookie consent before loading Google Analytics or Meta Pixel, and how custom code is handled.
- [Custom domains](https://docs.tourtify.com/website/custom-domains.md): Connect your own domain to your Tourtify website with a TXT and CNAME record, choose your main address and get automatic HTTPS.
- [Media library](https://docs.tourtify.com/website/media-library.md): Upload, organise and reuse photos, videos and PDFs across your Tourtify website and tours, with alt text and storage quotas.
- [Menus](https://docs.tourtify.com/website/menus.md): Build header and footer navigation menus for your Tourtify website with pages, tours, destinations, custom links and dropdowns.
- [Pages and blog](https://docs.tourtify.com/website/pages-and-blog.md): Create website pages and blog posts in Tourtify with the block editor, schedule them, preview drafts and organise posts with categories and tags.
- [Redirects](https://docs.tourtify.com/website/redirects.md): Send visitors and search engines from old website addresses to the right Tourtify page with permanent 301 redirects.
- [SEO](https://docs.tourtify.com/website/seo.md): How Tourtify handles SEO titles, meta descriptions, Open Graph, schema.org data, sitemap.xml and robots.txt, plus the SEO score and focus keyword.
- [Themes and Theme Builder](https://docs.tourtify.com/website/theme-builder.md): Choose a theme for your Tourtify website, then customise colours, fonts, header, footer and home page blocks in the Theme Builder.