---
title: Contact support
description: How to get help with Tourtify — email support on every plan, what to include in a request and response times.
---

# Contact support

Every plan includes support from the team that builds Tourtify.

| | Starter | Growth | Scale |
|---|---|---|---|
| Email support | ✓ | ✓ | ✓ |
| First response target | 1 business day | 1 business day | Same business day, priority queue |
| Onboarding call | — | ✓ | ✓ |
| Migration help (WordPress, spreadsheets) | Self-serve importer | Assisted | Assisted |

- **Email:** support@tourtify.com
- **Security issues:** security@tourtify.com ([details](./security#report-a-vulnerability))
- **Sales and partnerships:** sales@tourtify.com

## Help us help you faster

Include:

1. Your business name or Tourtify address (`yourname.tourtify.site`).
2. The booking reference, tour name or page address involved.
3. What you expected and what happened instead, with a screenshot if you can.
4. When it happened, and the device and browser used.

::: warning Never send passwords
Tourtify staff will never ask for your password, two-step codes or payment provider keys.
:::

## Before you write

- Search these docs with <kbd>⌘</kbd> <kbd>K</kbd> or <kbd>Ctrl</kbd> <kbd>K</kbd>.
- Check [Troubleshooting](./troubleshooting) and the [FAQ](./faq).