---
title: Manual bookings
description: Add phone, email and walk-in bookings in the Tourtify console using the same prices and availability as your website, and record offline payments.
---

# Manual bookings

Take a booking by phone, email or in your office and add it in the console. Manual bookings use the same prices, seats and availability as your website, so a manual booking can never oversell a departure.

::: info Where to find it
Console › Bookings › All bookings › **New booking**
:::

## Add a booking

1. Go to **Bookings** and choose **New booking**.
2. Under **Trip**, choose the **Tour**, **Option** and **Departure**. Each departure shows how many seats are available.
3. Enter the number of travellers for each traveller type. The **Summary** on the right prices the booking live, including taxes, and tells you how many seats will be left.
4. Under **Customer**, enter **Name**, **Email** and **Phone**.
5. Under **Payment collected**, enter any money you've already received outside Tourtify (leave 0 for pay-on-arrival):
   - **Amount**
   - **Method**: Cash, Bank transfer, Card terminal or Other
   - **Note**, for example a transfer reference
   - or tick **Mark as paid in full**
6. Leave **Email the customer a confirmation** ticked to send the branded confirmation email.
7. Choose **Create booking**.

The booking shows the **Added by staff** channel. If you recorded less than the total, the rest shows as **Outstanding** on the booking.

::: tip Website deposit
The summary shows what the deposit would be on your website ("Website deposit would be…"), useful when you agree the same terms by phone.
:::

## Collect the rest later

Open the booking and either:

- choose **Email payment link** so the traveller pays online, or
- choose **Record payment** when they pay you in cash or by bank transfer.

When payments cover the total, the booking becomes fully paid.

## Convert an enquiry

From **Enquiries**, choose **Create booking** (or **Confirm as booking** for a booking request). The booking form opens pre-filled with the traveller's name, email, tour, date and group. When you create the booking, the enquiry is marked **Won**.

## Start from a customer

On a customer's page, choose **New booking** to start a booking with their details filled in.

## Things to know

- You need a tour with upcoming departures first ("Create a tour with departures first").
- Only upcoming departures can be chosen.
- You can't book more travellers than the seats left. Increase capacity on the departure first if you need to.

## Related

- [Bookings](/bookings/bookings)
- [Payments](/bookings/payments)
- [Enquiries](/bookings/enquiries)
- [Departures and availability](/tours/departures-and-availability)