---
title: Enquiries
description: Manage enquiries, sold-out date requests, contact form messages and booking requests from your Tourtify website in one leads inbox.
---

# Enquiries

Enquiries is your leads inbox. Questions from tour pages, sold-out date requests, contact form messages and booking requests all land here. Answer fast: speed wins bookings.

::: info Where to find it
Console › Enquiries
:::

The sidebar shows a badge with the number of new enquiries, and the dashboard lists "new enquiries to answer".

## Where enquiries come from

| Type | Sent from |
|---|---|
| Enquiry | "Ask about this trip" on a tour page (always on for enquiry-only tours) |
| Sold out | A request for dates on a full or closed tour ("No open dates right now") |
| Contact | Your website's contact page, or the Contact block on your home page |
| Booking request | "Request to book" on tours in [request-to-book mode](/tours/booking-modes) |

Each enquiry has the traveller's name, email, phone, tour, number of travellers, preferred date and message. The traveller gets the **Enquiry received** email, and owners and admins get the **New enquiry alert**.

## Statuses

| Status | Meaning |
|---|---|
| New | Not answered yet |
| Contacted | You've replied |
| Won | Turned into a booking |
| Lost | Didn't go ahead |

Filter by status and type, or search by name, email or message.

## Reply to an enquiry

1. Open the enquiry.
2. Choose **Reply by email** (or a **Quick reply**). It opens in your email app with the traveller's address and a subject filled in.
3. New enquiries move to **Contacted** automatically.

You can change the **Status** at any time, for example to **Lost** when a traveller books elsewhere.

## Turn an enquiry into a booking

1. Open the enquiry and choose **Create booking**.
2. The [manual booking](/bookings/manual-bookings) form opens with the traveller's details filled in.
3. Check the tour, departure and travellers, add any payment collected, and choose **Create booking**.

The enquiry is marked **Won**.

## Confirm a booking request

Booking requests already contain the exact departure and traveller mix.

1. Open the request and choose **Confirm as booking**.
2. Check the pre-filled booking ("Converting *name*'s request…") and choose **Create booking**.
3. On the new booking, choose **Email payment link** so the traveller can pay.

::: tip Respond within the hour
Travellers often enquire with several operators at once. Turn on email alerts for your team and, with [WhatsApp notifications](/plugins/whatsapp-notifications), reply where travellers are.
:::

## Spam protection

Forms use a hidden honeypot field and rate limits, so you get far less spam without making travellers solve puzzles.

## Related

- [Booking modes](/tours/booking-modes)
- [Manual bookings](/bookings/manual-bookings)
- [Customers](/bookings/customers)
- [Emails](/bookings/emails)
- [Waitlist plugin](/plugins/waitlist)